Amazon not so kind with Kindle users
Bruce Sterling reminds us to be wary of proprietary devices:
“Kindle users have been grumbling lately about Amazon locking them out of their accounts, reportedly due to an overly high volume of returns on their Kindle books. ChannelWeb draws attention to the plight of one user who admitted to three “high-priced returns,” though he denied abusing Amazon’s return policy. Despite this, Amazon banned him from making more purchases from the online store, which also locked him out of accessing his already-purchased Kindle items.
This particular user eventually got his account reinstated, with Amazon warning that it could revoke access again in the future. Though the phenomenon isn’t common enough to be considered an epidemic, a number of other users reported that they had a similar account lock-out from Amazon, turning their Kindles into $360 paperweights.
Certainly, this is the type of thing that gives old-school bibliophiles reason to continue trashing the Kindle. A bookstore that locks you out because you treated it like a library doesn’t take away the collection already sitting on your bookshelf, after all.
Incidents like this remind us of what happened in the digital music realm when MSN Music, Yahoo Music, and Wal-Mart decided to turn off their DRM authentication servers. This still left users with playable music files, but no DRM servers meant that they couldn’t authorize any new devices in the future, therefore limiting them to the devices (and operating systems) they had already set up. Ultimately, customer complaints got loud enough that all three companies decided to leave the servers online for a while longer, but to pretend this couldn’t happen with already-purchased Kindle books would be an act of willful ignorance.”
April 26th, 2009 at 3:20 pm
I own one, and I like it A LOT! Do I wish it was open and p2p? Yes. But do I want to avoid markets to spite myself? No. Carrying 50 books is problematic. I can do it with my Kindle without a thought. It isn’t perfect, and if someone opens it up or fights Amazon to be more open, I’m in. But lower prices for books, saving paper/trees, using the grid to increase author’s incomes…not bad things. Many blogs are making money distributing through Kindle.
It isn’t Nirvana, but my tentative view is, I love mine. If that is selfish or wrongheaded, I’d have to be convinced further. The market argument to me is compelling.